Contact support.
Tell us what's going on and we'll open a ticket, you'll get a confirmation with your ticket number right away. Many answers are already on the Help page.
Ticket received.
A confirmation is on its way to your inbox with your ticket number. A real person will get back to you soon, usually the same day.
Questions
Support questions
How do I reach Yonderly support?
Use the form on this page, email support@yonderly.com, or in the app tap the menu, then Report Problem. Every ticket gets a confirmation with a ticket number and a reply from a real person, usually the same day.
What should I include in a ticket?
Your account email, which device it is (iOS, Android, or Windows, and which one if you have several), and what you expected to happen. Or send it from the app: tap the menu, then Report Problem, and it sends your device details and a record of what the app has been doing. No files and no file names are included.
Is there self-serve help?
Yes. The Help page covers setup, supported devices, offline behavior, liveScreen, and billing.
How do I cancel or change my plan?
Billing is monthly on your subscription date with no long-term contract. To cancel, open the app menu, tap Plans & Subscription, and unsubscribe. Access runs until the end of the paid period.
